DELIVERY

We ship with the following two shipping companies depending on where you are located : GLS (Denmark), UPS (Europe & international).

 

All orders within Denmark are shipped with GLS. Please allow 1-2 business days for delivery of your order when your order is processed and shipped from our warehouse.

 

All international orders and orders within Europe are shipped with UPS. Please allow 2-4 business days for delivery when the package is processed and shipped from our warehouse.

 

If you place your order before 12am CET on business days we will do our best to ship your order on the same day. Please note that national holidays can be an exception.

 

Delivery to Denmark

GLS Home Delivery: 1-2 business days / 49 DKK

GLS Parcel Shop: 1-2 business days / 39 DKK

Free shipping over 1000 DKK

 

Delivery to Germany, Sweden, Belgium, Netherlands, Finland & Austria

UPS Home delivery: 2-3 business days / 12 EUR

UPS Parcel Shop: 2-3 business days / 9 EUR

Free shipping over 200 EUR

 

Delivery to France, Spain, Italy, Poland & Czech Republic

UPS Home delivery: 2-3 business days / 17 EUR

UPS Parcel Shop: 2-3 business days / 14 EUR

Free shipping over 200 EUR

 

Delivery to Luxembourg, Greece, Portugal, Estonia, Lithuania & Latvia

UPS Home delivery: 2-3 business days / 22 EUR

UPS Parcel Shop: 2-3 business days / 19 EUR

Free shipping over 200 EUR

 

Delivery to Malta

UPS Home delivery: 2-3 business days / 55 EUR

Free shipping over 200 EUR

 

Delivery to Ireland

UPS Home delivery: 2-3 business days / 42 EUR

UPS Parcel Shop: 2-3 business days / 39 EUR

Free shipping over 200 EUR

 

Delivery to Cyprus

UPS Home delivery: 2-3 business days / 45 EUR

Free shipping over 200 EUR

 

Delivery to Croatia

UPS Home delivery: 2-3 business days / 42 EUR

UPS Parcel Shop: 2-3 business days / 39 EUR

Free shipping over 200 EUR

 

Delivery to Romania

UPS Parcel Shop: 2-3 business days / 39 EUR

UPS Home delivery: 2-3 business days / 39 EUR

Free shipping over 200 EUR

 

Delivery to United Kingdom

UPS Home delivery: 2-4 business days / 50 EUR

 

Delivery to Norway & Switzerland

UPS Home delivery: 2-4 business days / 73 EUR

 

Delivery to Kuwait, Saudi Arabia & Singapore

UPS Home delivery: 2-4 business days / 73 EUR

 

Delivery to United Arab Emirates, Israel, Iceland, Australia, New Zealand, South Korea, Japan & Hong Kong

UPS Home delivery: 2-4 business days / 73 EUR

 

Delivery to China & Serbia

UPS Home delivery: 2-4 business days / 60 EUR

 

Delivery to Canada & United States

UPS Home delivery: 2-4 business days / 14 EUR

 

STOFF Nagel is not responsible for merchandise that is damaged or lost during transportation. We always pack everything carefully, thereby minimizing possible damage.

 

RETURNS

All products are sold with a 14-day satisfaction guarantee. The customer may contact us with the reason for dissatisfaction and return the purchased order within 14 days of receipt as long as the product has not been used and is packaged in its original packaging. Upon receipt, STOFF Copenhagen will refund the customer the full value of the product or post a product replacement, depending on the customer’s wish. The replacement order is subject to availability. The amount will be refunded using the same payment option used for the purchase transaction unless the customer clearly states otherwise. In all circumstances, no added fee will be charged for the payment refund.

 

Following criteria must be met before returning the product and to qualify for a full refund:

 

The customer must inform STOFF Copenhagen of the product dissatisfaction within the 14 days from receipt with a written notice – i.e. via email.

 

A return form can be enclosed with the product. Download form here. (Not mandatory)

 

Return goods to:

STOFF Copenhagen ApS

Hans Broges Gade 20 – DK 8000 Aarhus

 

NOTE

STOFF Copenhagen does not cover delivery and packaging charges of returned goods. STOFF Copenhagen can not be held responsible for the packaged goods before it has been received. We, therefore, recommend the customer to send it with a receipt/insurance.

 

If the customer receives a damaged/incorrect product from us, it is the customer’s responsibility to notify STOFF Copenhagen immediately after receipt by sending an email to [email protected].

 

STOFF Copenhagen reserves the right to withhold any refund until the goods have been received or until it has been documented by the customer that the goods have been posted, depending on which comes first.

 

RETURNS WITHIN US & CANADA

Our return policy lasts 15 days. If 15 days have gone by since delivery of your order (per shipment tracking information), unfortunately we can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including any tags, inserts and boxes. A 20% restocking fee of the original purchase amount applies to all authorized returns and will be deducted from your refund. If you wish to return an item, please contact us at [email protected] to request a Return Merchandise Authorization (RMA) number to note on the shipment. Any returned items without prior approval and assigned Return Merchandise Authorization number will not be refunded.

Only regular priced items may be refunded, unfortunately any sale or discounted items cannot be refunded.

 

To return your product (once you have received the RMA number) you should ship your product to:

NORMODE
ATTN: RMA #
1045 Cobb Parkway North
Marietta, GA, 30062
United States.

 

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.

If you are shipping an item above $100 in value, you should consider using a trackable shipping service and purchasing shipping insurance. We can not guarantee that we will receive your returned item.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, usually about two to three business banking days.

 

Late or missing refunds (if applicable)

If you haven not received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected], we will issue a return merchandise authorization whereupon you can send your item to: NORMODE, 1045 Cobb Parkway North, Marietta, GA, 30062, United States.

Any Claim for defective or damaged items must be filed within 48 hours of delivery by emailing [email protected]