DELIVERY

We ship with the following two shipping companies depending on where you are located : GLS (Denmark), UPS (Europe & international).

 

All orders within Denmark are shipped with GLS. Please allow 1-2 business days for delivery of your order when your order is processed and shipped from our warehouse.

 

All international orders and orders within Europe are shipped with UPS. Please allow 2-4 business days for delivery when the package is processed and shipped from our warehouse.

 

If you place your order before 12am CET on business days we will do our best to ship your order on the same day. Please note that national holidays can be an exception.

 

Delivery to Denmark

GLS Home Delivery: 1-2 business days / 49 DKK

GLS Parcel Shop: 1-2 business days / 39 DKK

Free shipping over 1000 DKK

 

Delivery to Germany, Sweden, Belgium, Netherlands, Finland & Austria

UPS Parcel Shop: 2-3 business days / 9 EUR

Free shipping over 200 EUR

 

Delivery to France, Spain, Italy, Poland, Czech Republic, Schweiz

UPS Parcel Shop: 2-3 business days / 14 EUR

Free shipping over 200 EUR

 

Delivery to Luxembourg, Greece, Portugal, Estonia, Lithuania, Latvia

UPS Parcel Shop: 2-3 business days / 18 EUR

Free shipping over 200 EUR

 

Delivery to United Kingdom and Norway

UPS Parcel Shop: 2-4 business days / 14 EUR

Free shipping over 200 EUR

 

Delivery to United States, Kuwait & Singapore

UPS Home delivery: 2-4 business days / 73 EUR

 

Delivery to United Arab Emirates, Iceland, Australia, New Zealand, South Korea, Japan & Hong Kong

UPS Parcel Shop: 2-4 business days / 73 EUR

 

Delivery to China

UPS Parcel Shop: 2-4 business days / 50 EUR

 

Delivery to Canada

UPS Parcel Shop: 2-4 business days / 60 EUR

 

STOFF Nagel is not responsible for merchandise that is damaged or lost during transportation. We always pack everything carefully, thereby minimizing possible damage.

 

RETURNS

All products are sold with a 14-day satisfaction guarantee. The customer may contact us with the reason for dissatisfaction and return the purchased order within 14 days of receipt as long as the product has not been used and is packaged in its original packaging. Upon receipt, STOFF Copenhagen will refund the customer the full value of the product or post a product replacement, depending on the customer’s wish. The replacement order is subject to availability. The amount will be refunded using the same payment option used for the purchase transaction unless the customer clearly states otherwise. In all circumstances, no added fee will be charged for the payment refund.

 

Following criteria must be met before returning the product and to qualify for a full refund:

 

The customer must inform STOFF Copenhagen of the product dissatisfaction within the 14 days from receipt with a written notice – i.e. via email.

 

A return form can be enclosed with the product. Download form here. (Not mandatory)

 

Return goods to:

STOFF Copenhagen ApS

Hans Broges Gade 20 – DK 8000 Aarhus

 

NOTE:

STOFF Copenhagen does not cover delivery and packaging charges of returned goods. STOFF Copenhagen can not be held responsible for the packaged goods before it has been received. We, therefore, recommend the customer to send it with a receipt/insurance.

 

If the customer receives a damaged/incorrect product from us, it is the customer’s responsibility to notify STOFF Copenhagen immediately after receipt by sending an email to [email protected]

 

STOFF Copenhagen reserves the right to withhold any refund until the goods have been received or until it has been documented by the customer that the goods have been posted, depending on which comes first.