FREQUENTLY ASKED QUESTIONS
How do I clean my STOFF Nagel design?
You can find a complete cleaning guide for all products and materials here.
My brass products differ in color, what can I do?
The special brass candle holder is made of solid brass. It has not been given any chemical coating which means that it will patinate over a period of time due to the oxidation process.
Oxidation is a chemical process that will slowly begin as soon as the product comes in contact with oxygen. After the product is manufactured and carefully has been packed in our packaging, it will naturally be exposed to oxygen. Therefore, the product may have traces of oxidation already as brand new.
If you prefer your brass product to stay shiny you can easily remove oxidation by following our cleaning guide here.
Can the new relaunched candle holder be mixed with the antique ones?
Yes, you can mix the new version with the antique version as it is made from the same product drawing. However due to different tolerances in the 60’s production and todays production stacking can be either a little loose or tight when stacking new together with old candle holders.
Estimated delivery time & shipping costs
You can see our estimated delivery time and shipping costs here.
Do you ship outside Europe?
We offer worldwide shipping.
Find more information on international shipping and specific countries here.
Can I cancel or modify my order?
If you want to change anything in your order, it’s only possible to delete goods and not possible to add items, as the amount from the payment process may not be exceeded after your approval of the amount. If your order already is completed, we can’t make any changes.
I have received a damaged or wrong product
In case of receipt of a wrong or a damaged product please contact customer service at [email protected] Please include pictures and information about your order number or invoice number. That way we have the best requisites to solving your problem quickly.
How do I find the retailers closest to me?
You can find a complete list of retailers and locate stores near you here.