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      • wall hanger
      • floor stand
      • stand
      • bowl
      • vase
      • reflect
      • candles
      • cuffs
    • maintenance
    • brand
      • about us
      • our heritage
      • find retailer
      • contact
      • press
    • explore
      • in conversation with
        • Santa Living
        • Caroline Sillesen
        • Linda Käckermann
        • Anton+Aiguabella
        • Claudia Longarte
      • sculptural play by
        • Lune 1860
        • Oliwia Pakosz
        • Angelica Svanström
        • Gaia & Sofie
        • Okemhome
      • seasons
        • Easter Moments at Home
        • Valentine’s Day
        • A Wedding Styling
        • Spring Season
        • The Holiday Season
      • projects
        • The Art of the Table
        • Fredsted Townhouse
        • Noura Residency
        • SJ Apartment
        • A Wedding by Laszlo Badet

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    FREQUENTLY ASKED QUESTIONS

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    How do I clean my STOFF Nagel design?

    You can find a complete cleaning guide for all products and materials here.


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    My brass products differ in color, what can I do?

    The special brass candle holder is made of solid brass. It has not been given any chemical coating which means that it will patinate over a period of time due to the oxidation process.


    Oxidation is a chemical process that will slowly begin as soon as the product comes in contact with oxygen. After the product is manufactured and carefully has been packed in our packaging, it will naturally be exposed to oxygen. Therefore, the product may have traces of oxidation already as brand new.


    If you prefer your brass product to stay shiny you can easily remove oxidation by following our cleaning guide here.


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    Can the new relaunched candle holder be mixed with the antique ones?

    Yes, you can mix the new version with the antique version as it is made from the same product drawing. However due to different tolerances in the 60’s production and today’s production stacking can be either a little loose or tight when stacking new together with antique candle holders.


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    Does the BMF candle holder fit the STOFF Nagel collection?

    The BMF candle holder and BMF vase stack perfectly into the STOFF Nagel pieces and can be combined as you wish.


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    How do I mount the STOFF Nagel wall hanger?

    Step 1:

    Disassemble the bracket from the candle sconce using the Allen Key (included). Use the ”Mounting template” to mark the holes where drilling is required.Use a spirit level to ensure the wall bracket is level when mounted. Drill using an appropriate drill bit for the mounting.


     


    Step 2:

    If necessary install wall plugs (not included) suitable for the material of the wall. Always choose screws and fittings which are suitable for the material of the wall and have sufficient holding power.


    NOTE! We recommend that assembly should be carried out by a qualified person as incorrect assembly could lead to the object falling from the wall, resulting in possible injury or damage.


     


    Step 3:

    Attach the bracket using suitable screws (not included) for the wall. Different wall materials require different types of fixing devices. Using the right fixing devices ensures the stability and load bearing capacity of the STOFF Nagel wall hanger.


     


    Step 4:

    Tighten the grub screw with the Allen Key (included) to attach the candle sconce to the bracket.Check that the STOFF Nagel wall hanger is securely fastened. Build your candle holder sculpture with a maximum of 35 candle holders. Do not place candle directly in the wall hanger as this can potentially damage the wall.


     


    See our mounting guide here.


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    Estimated delivery time & shipping costs

    You can see our estimated delivery time and shipping costs here.


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    Do I need to pay customs fees for orders shipped to the US?

    Orders shipped to the United States may be subject to customs duties and import fees. These charges are the responsibility of the recipient and are not handled or covered by STOFF Nagel.


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    Do you ship outside Europe?

    We offer worldwide shipping.


    Find more information on international shipping and specific countries here.


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    Can I cancel or modify my order?

    If you want to change anything in your order, it is only possible to delete items and not possible to add items, as the total amount from the payment process may not be exceeded after your approval. If your order is already completed, we cannot make any changes.


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    I have received a damaged or wrong product

    In case of receipt of a wrong or a damaged product please contact customer service at [email protected]. Please include pictures and information about your order number or invoice number. That way we have the best requisites to solving your problem quickly.


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    How do I find the retailers closest to me?

    You can find a complete list of retailers and locate stores near you here.


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